Cancellation and Refund

Cancellation and Refund Policy for VaaniClinic

At VaaniClinic, we strive to provide the best customer experience possible. This Cancellation and Refund Policy outlines our process for cancelling orders and obtaining refunds for services and products. Please review this policy carefully before making a purchase or booking an appointment.

1. Cancellation Policy

A. Appointments and Consultations:

• Online Appointments/Consultations: You may cancel or reschedule your appointment with a healthcare professional up to 24 hours before the scheduled appointment time without penalty. Cancellations or rescheduling requests made within 24 hours of the appointment may incur a cancellation fee of 100 rs.
• In-Person Appointments: In-person appointments at our clinic may be cancelled or rescheduled up to 24 hours in advance. If you cancel or reschedule within this window, you may be charged a cancellation fee of 100 rs.

B. Product Orders:

• Order Cancellations: You may cancel an order for products (such as wellness items or medications) within 1-2 hours after placing the order, provided the order has not been processed or shipped. After this period, cancellations are not possible.
• Shipping Delays or Issues: If your order is delayed or you encounter a shipping issue, please contact us at support@vaaniclinic.com, and we will work to resolve the matter promptly.

2. Refund Policy

A. Services (Consultations and Medical Services):

• Refunds for Services: We generally do not offer refunds for medical consultations or healthcare services rendered. However, if you believe you have received substandard or incorrect medical advice or service, please contact us within 5-7 days so that we can review the situation and attempt to resolve the issue.
• Unattended Appointments: If you do not attend a scheduled appointment without prior notice or cancellation, no refund will be issued.

B. Product Refunds:

• Eligibility for Refund: We offer refunds for products purchased from VaaniClinic.com only under the following circumstances:

  • The product is damaged, defective, or not as described.
  • You received the wrong item.
  • The product has not been used and is returned in its original, unopened condition.

• Refund Process for Products: If you meet the criteria for a refund, please contact us within 5-7 days from the delivery date. We will guide you through the return process, and upon receiving the returned product, we will issue a refund to the original payment method.

C. Non-Refundable Items:

The following items are non-refundable:

• Services that have already been provided, including consultations and treatments.
• Opened or used products (unless defective or damaged).
• Digital goods or products purchased for immediate download (if applicable).

D. Refund Method:

Refunds will be processed back to the original payment method. Please allow up to 7-10 business days for your refund to be processed. Refunds will be issued for the full amount of the product or service, excluding any shipping or handling fees (if applicable).

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us via one of the following methods:

• Email: info@vaaniclinic.com
• Phone:  9910775076
• Contact Form: https://www.vaaniclinic.com/contact

Please include the following information in your request:

• Order number or appointment ID
• Date of purchase or appointment
• Reason for cancellation or refund request
• Any supporting evidence (e.g., photos of damaged products, etc.)

4. Processing Time for Refunds

Once we have received your refund request, we will review it and process the refund within 7-10 business days. Please note that processing times may vary depending on the payment method used and the nature of the refund.

5. Exceptions and Special Circumstances

• Emergency Situations: If you are unable to attend an appointment or require a refund due to an emergency, please contact us as soon as possible. We may offer flexibility on a case-by-case basis.
• Healthcare and Medical Services: Due to the nature of healthcare services, refunds for medical treatments or consultations are typically not provided unless there is a proven issue with the service or treatment provided.

6. Changes to the Cancellation and Refund Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

Vaani Clinic

Email: info@vaaniclinic.com
Phone: 9910775076
Address: K95\7, Masoodpur Main market Near Hotel Malik Continental Vasant kunj, South Delhi Delhi- 110070
Website: www.vaaniclinic.com