Shipping and Delivery

Shipping and Delivery Policy for VaaniClinic

At VaaniClinic, we strive to provide a smooth and efficient shipping and delivery experience for our valued customers. This policy outlines the details of our shipping and delivery process for products purchased through our website.

1. Shipping Information

• Shipping Availability: We currently offer shipping to india.
• Shipping Methods: We use reliable third-party carriers to deliver your products. Depending on your location, we offer the following shipping methods:
  • Standard Shipping
  • Express Shipping
  • Same-Day Delivery (if applicable)
• Shipping Costs: Shipping charges are calculated based on the delivery address, shipping method, and the size/weight of the order. The total shipping cost will be displayed during the checkout process before you confirm your order.

2. Order Processing Time

• Processing Time: Orders are processed and shipped during business days (Monday through Friday, excluding public holidays). Once your order is confirmed, we typically process it within 3-7 business days.

• Order Confirmation: After your order is placed, you will receive an email confirming your order details. Please check the details carefully to ensure accuracy.

3. Estimated Delivery Time

• Standard Shipping: Orders shipped via standard shipping typically arrive within 3-5 business days after processing.
• Express Shipping: Orders shipped via express shipping typically arrive within 2-3 business days.
• Same-Day Delivery: If available, same-day delivery applies to orders placed before 12:00 PM on weekdays. Orders placed after this time will be delivered the next business day.

Please note that delivery times are estimates and may vary based on your location, weather conditions, and third-party carrier delays.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your delivery through the carrier’s website or app.

5. Delivery Address

• Correct Address: Please ensure that you provide the correct and complete shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

• Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. If the order has already been shipped, we may not be able to accommodate the change.

6. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us at support@vaaniclinic.com so we can investigate. We will assist you in resolving any issues related to delays, lost, or damaged shipments.

7. Damaged or Defective Items

In the unlikely event that your order arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will work with you to resolve the situation by offering a replacement or refund (if applicable).

8. Lost or Stolen Packages

While we work with trusted carriers, once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. We recommend ensuring a safe delivery location or using tracking to monitor your shipment closely.

9. Returns and Exchanges

• Returns: We offer returns for products within 5-7 days from the delivery date. Products must be unused, in their original condition, and in the original packaging.
• Exchanges: If you receive the wrong item or a defective product, please contact us within 7 days for an exchange.

Please refer to our Return and Refund Policy for more information on how to initiate a return or exchange.

10. International Shipping

Currently, we only offer domestic shipping within India. If we begin offering international shipping, this section will be updated to provide more details on shipping rates, customs duties, and expected delivery times for international orders.

11. Contact Us

If you have any questions or concerns regarding shipping and delivery, please feel free to contact us at:

Vaani Clinic
Email: info@vaaniclinic.com
Phone: 9910775076
Address: K95\7, Masoodpur Main market Near Hotel Malik Continental Vasant kunj, South Delhi Delhi- 110070
Website: www.vaaniclinic.com